About Me

I'm Jerina S. Torres, a Virtual Assistant specializing in medical billing, administrative support, and social media management. With a background in Language Education and a sharp eye for detail, I bring accuracy, organization, and reliability to every task I handle.

I have hands on experience in insurance verification, claim submission, and denial resolution using platforms like TheraNest (Ensora Health), TMHP, Availity, and UnitedHealthcare portals. I also work as an Instagram VA, researching viral content trends and developing data driven content strategies.

Whether I'm processing claims, managing schedules, or analyzing what makes a Reel go viral, I approach every task with precision, purpose, and professionalism.

Medical Billing Admin Support
Medical Billing Claims & Insurance
Admin Support Organization & Data
Instagram VA Viral Research & Strategy

Medical Billing Experience

Medical Claims Biller & Insurance Verification Specialist

Remote | Medical Billing
  • Verified patient insurance eligibility and benefits prior to service delivery
  • Submitted and tracked medical claims through electronic clearinghouses
  • Investigated and resolved claim denials and rejections with insurance payers
  • Ensured accurate coding and documentation for clean claim submission
  • Navigated payer portals including TMHP, UHC, Texas Children's Health Plan, and Availity
  • Utilized TheraNest (Ensora Health) EHR system for practice management and billing workflows
TheraNest / Ensora
TMHP
UnitedHealthcare
TX Children's Health
Availity

Administrative Support

Administrative Virtual Assistant

Remote | Freelance
  • Organized and managed digital files, records, and documentation efficiently
  • Maintained schedules, calendars, and task boards using Trello and Google Sheets
  • Performed accurate data entry and database management
  • Handled email correspondence and inbox management
  • Delivered tasks on time with precision and reliability
  • Created and maintained spreadsheets for tracking and reporting
Trello
Google Sheets
Google Workspace
Microsoft Office

Instagram VA Experience

Instagram Virtual Assistant

Remote | Social Media Strategy
  • Researched and analyzed viral Instagram Reels to identify trending content patterns
  • Studied content hooks, audio trends, and engagement drivers that make reels go viral
  • Developed content strategy recommendations based on data-driven insights
  • Monitored competitor accounts and industry trends for actionable opportunities
  • Tracked engagement metrics and compiled performance reports
Instagram
Canva
Meta Business Suite

Additional Experience

Social Media Content Manager

Church Community | 2023 – 2025
  • Managed church Facebook page, writing engaging posts, reflections, and announcements
  • Scheduled posts and engaged with the community to foster online presence

Freelance Poster Maker

Freelance | 2022 – 2025
  • Designed custom posters and visual materials for various clients
  • Delivered high-quality designs on tight deadlines

Tools & Platforms

Medical Billing & Clearinghouses

TheraNest
Ensora Health
TMHP
UnitedHealthcare
TX Children's
Health Plan
Availity

Admin & Productivity

Trello
Google Sheets
Google Workspace
Microsoft Office

Social Media

Instagram
Canva
Meta Business Suite

Education

Graduation portrait

Bachelor of Elementary Education (BEEd)

Mindanao State University – Iligan Institute of Technology

Magna Cum Laude

Client Feedback

"I want to start by saying that you are doing a great job. I've selected you for this specific project because I trust your work ethic and your attention to detail. I believe you are the right person to help me ensure the practice is operating at its highest efficiency."

S. M.  |  Practice Administrator

"I wanted to take a moment to look back at our final performance metrics for April and send a huge, heartfelt thank you for your outstanding work and dedication over that month."

T. B.  |  Healthcare Client

Get In Touch

Jerina casual portrait

Looking for a reliable Virtual Assistant for medical billing, admin tasks, or social media management? I'd love to hear about your needs. I reply within 24 hours.

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